Return, Exchange and Store Policy

Returns & Exchanges – General Policy

We want you to be happy with your purchase. That’s why we offer a 14-day return or exchange period from the date you receive your item.

• Once your return is delivered to us, we will inspect it within 72 hours.
• After approval, exchange orders will be processed and shipped according to our standard delivery times.
• Refunds are issued within 7 business days to your original payment method.
• Depending on your bank or payment provider, it may take up to 10 additional working days for the refund to appear in your account.
• You will receive a confirmation email once your return is completed.

During our sale period (November 6 – December 3), all purchases are non-refundable.

However, we offer a 14-day exchange or store credit option from the delivery date:

• If you are not satisfied or need a different size, you can request an exchange within 14 days.
• Standard-size items can be exchanged for another size or product.
• Customized items cannot be returned or refunded.

To qualify for a return:

• Items must be unused, unwashed, undamaged, and in resellable condition
• All original packaging and included items must be returned

The following items are not eligible for return or exchange:

• Personalized or custom-made products.
• Clearance or discounted items (final sale).
  
• We may reject returns that do not meet these requirements
• If you receive a damaged or incorrect item, please contact us within 2 working days.

• We provide free return shipping
• You can message us to request a return.

For custom orders:

• Our team may recommend size changes based on your measurements
• If you decide not to follow our suggestions, we will make the item as per your request
  

We try our best to give you a perfect fit. However:

• We may share product photos before shipping for your approval.
• Please provide accurate measurements to avoid size issues.

Refund Policy for Custom Items:

• Custom items are non-refundable, as they are made especially for you.

• You can cancel your order within 48 hours of placing it.
• Once the order is shipped or in customs, it cannot be cancelled.
• In this case, you will need to receive the item and return it at your own cost and we will also deduct a shipping charge from the order amount.

• Prices and availability can change at any time without notice.

Note: We have the right to refuse or cancel any order at our discretion.